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Discussion topic: Wired internet gets dropped regularly

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This message was authored by Simon991 This message was authored by: Simon991

Wired internet gets dropped regularly

I've noticed recently that wired networking at the Sky hub gets dropped, first started about 2- weeks ago. Rebooting the hub fixes it, but it's happening more often. Wireless connection to hub still works when this happens.

I have checked the networking after it's failed and first time I noticed that the address range being used had changed from 192.168.1.x to 192.168.0.x for the wired connections. I switched off IPV6 DHCP first to see if that helped, it did not.

After a few more occurences I thought I'd just move the network to the zero prefix so the change shouldn't effect the routing if it changed, but to no avail - still loses connectivity even though the addresses show in the same range still.

Other things I have tried:

* Check the firmware updates at router are latest

* Moving the wire to a different one of the 4 ports on the router

* Disconnect other wires so only one known-good one is connected

Any other suggestions?

 

Thanks

 


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Wired internet gets dropped regularly

Posted by a Superuser, not a Sky employee. Find out more

 

@Simon991 

 

Do you have any other device which may be acting as a DHCP server?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Wired internet gets dropped regularly

Posted by a Superuser, not a Sky employee. Find out more

 

@Simon991 

 

Do you have any other device which may be acting as a DHCP server?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wired internet gets dropped regularly

Posted by a Superuser, not a Sky employee. Find out more

@Simon991 

Suggests you have some sort of 3rd party booster/extender/router giving out IPs

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Simon991
Topic Author
This message was authored by Simon991 This message was authored by: Simon991

Re: Wired internet gets dropped regularly

Thanks, there's another wifi box which is capable of DHCP'ing (but it's switched off) so I'll check if that is behaving next time I have the issue.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Wired internet gets dropped regularly

Posted by a Superuser, not a Sky employee. Find out more

@jamesn123 @Simon991 

 

I recently put in a cheap-as-anything TP-Link wireless access point as a replacement for an apparently identical but much older one (same model number) and discovered that, contrary to all common sense, the current hardware revision has an active DHCP server by default...

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Simon991
Topic Author
This message was authored by Simon991 This message was authored by: Simon991

Re: Wired internet gets dropped regularly

So I stripped out a lot of the extra connections and have been running for four days with no drop now. I suspect the cheap wifi point was going back to some basic setting including DHCP as that's currently disconnected.

Thanks for the assistance, for now the problem is solved.

Cheers

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