Will I still have my current sky broadband if I upgrade to fiber until the engineer comes out?

[ConnorEades]

Hello, I'm already a sky customer and I want to upgrade to ultrafast fiber but I need an engineer to come out and put a new line in. Will my current Internet stay while waiting for it to be changed over or will I be without Internet for the 9 days it says it'll be for an engineer to come out?

[Highlinder]

@ConnorEades  If you currently have superfast broadband with Sky. When the outside work is done and the inside work is complete. If you either have the Sky broadband hub or Sky broadband Max hub then all you need to do is disconnect the dsl cable and have an eithernet cable plugged into the WAN port on the router which is then plugged into the ONT.

You will stay connected on superfast till this is completed.

[daveNOS]

@ConnorEades Your current service will continue until your new one is installed and activated.

[loverboi]

@ConnorEadesyes it should continue till the the install is fully completed and sometime in the day your copper line will be deactivated/disconnected and you should be running your broadband off the new full fiber line but please be advised if you use a landline phone it will now have to be plugged into the rear of the hub instaed of the master socket you should see a differnce in your speeds toohope this helps 🙂 😄