Will I need an engineer if for the Fibre WiFi if I have this installed?

[Cartwright]

Hi,

I'm moving to a new property in a few weeks and wondering if I need an Engineer visit?

there is one of these boxes on the wall, is that all we need to set the broadband up ourselves?

Thanks

 

[Cartwright]

it's the Fibre 500 Broadband if that makes a difference!

[cookiemonsteruk]

@Cartwright 

Thats an existing fibre ont complete with power and fibre pigtail (green plug) you shouldn't need an engineer to visit the house .

To make sure could you enter you new full address below and copy and paste the notes below the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Cartwright]

Thank you very much!

[cookiemonsteruk]

@Cartwright 

Is the green fibre line drilled thru to the outside and attached to an external grey box (CSP)

[Cartwright]

@cookiemonsteruk 

im not sure yet, we haven't moved in just yet but will do shortly. Was just trying to be prepared.

[Cartwright]

@cookiemonsteruk ive copied the information below the table.

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Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH External CBT Complex L2C.

ONT exists with no active service. A spare port is available. A new ONT may be ordered.

As a fibre priority exchange, FTTP has priority over other products if available at the address

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

This site is in an FTTP priority area where FTTP is available but exceptionally SOGEA will also show as available to order but only at Non-Standard Premises (NSP) such as Hot site, Uninhabitable and Temporary locations. Migrations of WLR Solus (voice-only lines) is also allowed but only for SOGEA 0.5Mbps bandwidths. SOGEA 40/10 bandwidths order is also allowed.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

[cookiemonsteruk]

@Cartwright 

If this is a new build sometimes the developer will take it upon themselves to install the ont and leave the rest to openreach . So just make sure next time you're there that the green fibre line is drilled thru and connected to an external grey box

[Cartwright]

@cookiemonsteruk it's defo not a newbulild so fingers crossed! Thank you for your help, have a great week. 

[cookiemonsteruk]

@Cartwright 

The L2C indicates a more complex installation requiring a cherry picker as a ladder cannot be safely attached to the wall to bring the overhead cable. Then it goes onto say existing ont without active service.  I would hazard a guess that the ont is in fact connected externally and you shouldn't require an engineer inside the property . Have a look for the grey box next time👍

[cookiemonsteruk]

@Cartwright 

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@Cartwright wrote:

@cookiemonsteruk it's defo not a newbulild so fingers crossed! Thank you for your help, have a great week. 

---

Then the "complex l2c" should already have been completed