Wifo issues

[DaveWilkinson]

This is the second time in a matter of.minths i have contacted yourselves over my wifi. My phone says wifi unvailable till a better connevtionnis available. My partner has one bar of wifi. The my sky app says its working fine but i have issues apparently with my streaming tv. I have taken a screenshot of the info about wifi while trying to connect. My cctv at home currently isnt working either so must be an issue somewhere. Also i do have the wifi product where you ensure we get the speeds we pay for.

[caesarome]

@DaveWilkinson 

We are customers here so you are not talking to Sky.

A poor signal is something that can cause these issues so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Alternatives are homeplugs or your own mesh network.