@Bridget- If it is the Internet light that is amber, then you will have a wi-fi connection on the device but you will have no Internet Broadband connection.
If you try to run the service checker link and see what happens, no joy with that then run the diagnostic service, and both need to be done over a mobile data connection as your broadband is down. links are below. The final link is all about the sky hubs.
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
