Wifi

[joschuwa4126]

Hiya. I have full fibre broadband and get very good WiFi in the main part of my house. I am disabled and had an extension built last year by the local council. I really struggle to get any WiFi signal in this extension and I need it. Please help

[TimmyBGood]

@joschuwa4126 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[joschuwa4126]

Thanks for this reply. I was able to talk to someone at sky and have a specialist difficult connection wifi engineer coming to the house in 2 days. Thanks 👍😊