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Discussion topic: Wifi

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This message was authored by: Mackenzie116

Wifi

My WiFi is not working
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This message was authored by: Daniel0210

Re: Wifi

Posted by a Superuser, not a Sky employee. Find out more

@Mackenzie116 
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Mackenzie116

Re: Wifi

I have done all the links iam.paying 120 a month and this is not acceptable a technicine has been out already and stoll havi g problems iam thinking of getting sky out completely 

This message was authored by: Daniel0210

Re: Wifi

Posted by a Superuser, not a Sky employee. Find out more

@Mackenzie116 wrote:

 iam thinking of getting sky out completely 


@Mackenzie116 

If you move to another ISP using the Openreach infrastructure the problem will just move with you. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Mackenzie116

Re: Wifi

Can u or can u not fix the problem.

This message was authored by: Daniel0210

Re: Wifi

Posted by a Superuser, not a Sky employee. Find out more

@Mackenzie116 wrote:

Can u or can u not fix the problem.


Nope. I'm a customer just like you. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Avatar for Mackenzie116
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Topic Author
This message was authored by: Mackenzie116

Re: Wifi

Sorry I thought u where customer service 

This message was authored by: Daniel0210

Re: Wifi

Posted by a Superuser, not a Sky employee. Find out more

@Mackenzie116 

No problem. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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