@Network you are not talking to Sky by posting in the forum you will have to call them to escalate your previous issue.
If you want advice from forum members please post more detail and includecthe hub's connection stats if you have a blaxk hub see Find your Sky Broadband router statistics
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
