Wifi

[VoodooSue]

Wi-Fi connection keeps dropping out & im supposed to be updated to fast broadband but it's not fast at all 

[JimM1]

@VoodooSue Is it just the wi-fi and is it to only the one device, the speed or how fast it is depends on a few factors like how good the device is!

[VoodooSue]

I have WiFi on 4 devices but it slow on my Nokia mobile

[JimM1]

@VoodooSue What hub do you have, see the link below and say!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

[VoodooSue]

Hi the device is a Nokia C32 and I've just come back from Gran Canaria where the connection was super fast at all times & didn't drop out at certain times. 

Although I have to say my old iPhone works perfectly well on my WiFi at home 

[JimM1]

@VoodooSue Still do you wish to answer the question?

[VoodooSue]

Sky Q Hub

[JimM1]

@VoodooSue Then you Nokia may just be dropping down onto the slower 2.4Ghz frequency and going that way when wi-fi connected! The hub is being obsoleted Dec 2025 just to make you aware of that fact! Link below!

www.sky.com/skyhuboptions

[VoodooSue]

Thank you 👍