06 Jan 2025 07:45 PM
06 Jan 2025 07:48 PM
Posted by a Superuser, not a Sky employee. Find out more@AngelaUys1969 Sky wint send an engineer fir this king of issue butvwill instead send out a new hub and cablies simply use the cable in the new l]kit and send the unit back with the broken cable. Given uou have to speak to Sky to get this arranged I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.
07 Jan 2025 10:55 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @AngelaUys1969.
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