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Discussion topic: Wifi wire is cut into 2 piece

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This message was authored by AngelaUys1969 This message was authored by: AngelaUys1969

Wifi wire is cut into 2 piece

My internet cable was eatten by my rabbit. It is now cut into 2 piece. The wifi was working great today unit the cut was cut into 2. I need a technician to come repair the connect on my internet cable. I can send photo of wifi cable if you need to see it. Please can you contact me, i really need my wifi fixed as fast as possible
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Wifi wire is cut into 2 piece

Posted by a Superuser, not a Sky employee. Find out more

@AngelaUys1969 Sky wint send an engineer fir this king of issue butvwill instead send out a new hub and cablies simply use the cable in the new l]kit and send the unit back with the broken cable. Given uou have to speak to Sky to get this arranged I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Wifi wire is cut into 2 piece

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @AngelaUys1969.

Thanks
Tom
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