Wifi speed nowhere near Gigifast

[RBRBRB]

I have had gigafast broadband for 6 months but it doesn't seem the wifi router is capable of anywhere near the speeds. Right next the router I usually get between 150MB to 300MB. Is the router just not good enough? 

[Chrisee]

@RBRBRB you should be getting more than that - my SR203 can fully support my Ultrafast+ services topping out at 550Mb/s. 700Mb/s is also roughly the limit for Wifi5 so until Sky launch a new hub with wifi6 you cannot get more unless you buy your own wifi 6 router.

There have been reports of lower throughput which I had myself for a few weeks. Ideally run a test over ethernet when the network is not in use as Sky can't argue with that, but even if you can't I would report the issue. My own issue was sorted by Sky after a call.

[TimmyBGood]

@RBRBRB 

Also worth noting the wireless client device you are using is a major factor: in the same bedroom on the WiFi from my BT Smart Hub 2 (500Mbs FTTP) my rather old phone shows under 40Mbs, while my Fire 8 HD reports over 150Mbs, both from speedtest.net

[TechmanagerMal]

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@Chrisee wrote:

@RBRBRB you should be getting more than that - my SR203 can fully support my Ultrafast+ services topping out at 550Mb/s. 700Mb/s is also roughly the limit for Wifi5 so until Sky launch a new hub with wifi6 you cannot get more unless you buy your own wifi 6 router.

There have been reports of lower throughput which I had myself for a few weeks. Ideally run a test over ethernet when the network is not in use as Sky can't argue with that, but even if you can't I would report the issue. My own issue was sorted by Sky after a call.

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So what has changed, I was told they could do no better and handed me a Deadlock letter.

[jamesn123]

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@Chrisee wrote:

@RBRBRB you should be getting more than that - my SR203 can fully support my Ultrafast+ services topping out at 550Mb/s. 700Mb/s is also roughly the limit for Wifi5 so until Sky launch a new hub with wifi6 you cannot get more unless you buy your own wifi 6 router.

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I dont really agree with that, just because 700Mbps is the limit for WiFi5 and you get 550Mbps does not mean others will see that speed. Its totally dependant on how many neighbours they have, how many devices they have, the device they are using etc. 300mbps is a good speed for WiFi 5 and I suspect any extra speed gains would come from a quieter WiFi environment or different client device. 

[TimmyBGood]

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@RBRBRB wrote:

 I usually get between 150MB to 300MB. Is the router just not good enough? 

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Perhaps worth noting that 'between 150MB to 300MB' is absolutely 'good enough' for almost any individual wireless client device and the software applications running on it.

[Chrisee]

@jamesn123 The point I was trying to make is the speeds @RBRBRB  is seeing  the same room as the hub may indicate something else msy be going on as there are a number of reports of Sky FTTP connections not delivering the through put they should. Its a fault I had myself. 

Agree there are other possible explanations but the SR203 should deliver more close by than he is getting.

[RBRBRB]

It doesn't seem right to sell a service with inadequate hardware. If the wifi router can't handle the speeds on the line then surely it should have been a wifi 6 router?

The speed drops off from 150, to 80 in the next room, 50 the room over and down to 20 or nothing upstairs.

The fact you can't qualify for a wifi booster unless its under 3mb is a joke as well.

[jamesn123]

@RBRBRB 

Yes and no, even if Sky supplied a WiFi 6 router, theres a high chance you would not achieve near gigabit speeds anyway due to channel overlap & interference. The idea of the Ultrafast service is to provide many devices at once with UHD streaming speeds, not a single device with 500mbps+. If you want to take advantage of the full speeds you'll need to use an ethernet cable.