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Discussion topic: Wifi slow

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Avatar for Lisaellis82
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This message was authored by: Lisaellis82

Message posted on ‎30 Sep 2026 02:27 PM

Wifi slow

Our speed should be 500 but its around 110
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎30 Sep 2026 02:58 PM

Re: Wifi slow

Posted by a Superuser, not a Sky employee. Find out more

@Lisaellis82 
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

If the Wi-Fi has become slow see this link

https://www.sky.com/help/articles/broadband-diagnostic-start 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for jamesn123
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This message was authored by: jamesn123

Message posted on ‎30 Sep 2026 04:16 PM

Re: Wifi slow

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lisaellis82 

Your claimed speed of 500Mbps from Sky will be to the router/via ethernet. WiFi speeds can be significantly lower than your line speed due to external factors. If you are getting an average of 110mbps over WiFi, this is pretty good.  

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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