Wifi slow

[Ataf37]

I am running a diagnostics test for my sky device connected to the network, I am using ping to check the latency and it does not reflect what sky are showing me in the app speed test. This has been happening for the past two weeks since some engineers came to the property building and installed a networking box 

[Tom-W19]

Hi @Ataf37 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Ataf37]

Hi Tom...... Still no reply...... waiting two days+......