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Discussion topic: Wifi signal

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This message was authored by: Jayscott

Wifi signal

Ma WiFi keeps cutting off and on again
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This message was authored by: Me134

Re: Wifi signal

Posted by a Superuser, not a Sky employee. Find out more

@Jayscott wrote:
Ma WiFi keeps cutting off and on again

Presuming this is just a WiFi issue rather than broadband, first try turning off the hub for a couple of minutes and then waiting for the reboot.

 

Have a look at the following to see if they can resolve your problem easily, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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