This discussion topic has been answered Discussion topic: Wifi signal not connecting and dropping
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Message posted on 21 Dec 2025 03:25 PM
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Message posted on 21 Dec 2025 04:39 PM
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Hi yes.even when right next to hub its not downloading. Change to mobile data and it downloads right away ?.
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Message posted on 21 Dec 2025 04:12 PM
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Re: Wifi signal not connecting and dropping
Try going through this to see if it helps:
If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:
https://www.sky.com/help/articles/sky-wifi-max
Select "No, I still need help" at the bottom on the above link.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 21 Dec 2025 04:15 PM
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Re: Wifi signal not connecting and dropping
@Michael_d Just the mobile device that has the poor wifi connection to the sky Hub?
Message posted on 21 Dec 2025 04:39 PM
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Hi yes.even when right next to hub its not downloading. Change to mobile data and it downloads right away ?.
Message posted on 21 Dec 2025 04:48 PM
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Re: Wifi signal not connecting and dropping
@Michael_d You are not making it easy, is the mobile device connecting to the wireless wifi ssid of the sky hub? What sky Hub are you using if it is connecting, the fact that it does not download is that everything you try etc!
Easy test, switch the Mobile data off on the phone, see if it will latch onto the sky hub wireless wifi signal and work if and when close by the hub?
Message posted on 21 Dec 2025 04:58 PM
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Re: Wifi signal not connecting and dropping
Yes it connects to the wifi ok..but when u to and download something it wont download. Its a maxi hub.am connected to mobile data at the moment .its quicker than the wifi that can't be right ?.
Message posted on 21 Dec 2025 05:05 PM
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Re: Wifi signal not connecting and dropping
@Michael_d Check the sky max hub with the MySky app and advanced settings, see what the wireless securities is at, WPA3-T or WPA2-PSK,
i had a samsung A54 would drop back to 17/70Mb/s on a FF500 feed, was just a poor wireless wifi signal wifi off/on again back to the full 500/70 so anything can happen at anytime! Just trying to pin whatever is going on especially if you say it is ONLY that one device with the issue!
Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a
Message posted on 21 Dec 2025 05:16 PM
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Re: Wifi signal not connecting and dropping
I will try.thanks.mike.
Message posted on 20 Apr 2026 05:07 PM
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Re: Wifi signal not connecting and dropping
Turning off WiFi on your phone doesn't it affect the internet on you phone
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