Discussion topic: Wifi not working
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Message posted on 21 Nov 2025 08:47 AM
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Wifi not working
Wifi is not working it is actuve from today and got a message saying itss actuve. When we were checking we dont have a purple end to connect. Both the ends are yellow
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Message posted on 21 Nov 2025 10:36 AM - last edited: 21 Nov 2025 10:37 AM
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Re: Wifi not working
@AmalaKuriakkose The info supplied is to try and cover all types off connection in the home, so if you have a OR Openreach Master socket then the Purple ends are used, if you have a FF Full Fibre connection and a ONT fitted, the Yellow cable ends apply and the Purple is NOT used. Linked below is the Electronic version for connecting which ever way and whatever sky Hub you have!
https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have
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