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Discussion topic: Wifi not working

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This message was authored by: AmalaKuriakkose

Wifi not working

Wifi is not working it is actuve from today and got a message saying itss actuve. When we were checking we dont have a purple end to connect. Both the ends are yellow

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This message was authored by: JimM1

Re: Wifi not working

@AmalaKuriakkose The info supplied is to try and cover all types off connection in the home, so if you have a OR Openreach Master socket then the Purple ends are used, if you have a FF Full Fibre connection and a ONT fitted, the Yellow cable ends apply and the Purple is NOT used. Linked below is the Electronic version for connecting which ever way and whatever sky Hub you have!

 

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

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