Have been in touch with Wiser since upgrading to Sky Max Hub I cannot reconnect the app and device to Wi-Fi.
wiser have sent this and it means nothing to me.... how do I check my broadband settings for this 2.4 and 5Ghz?!? Tried to look online at my Sky broadband account and cannot find anything that makes sense.
I have amended my settings to WPA2 as suggested.
From Wiser:
The settings on each individual brand and/or router type can differ from time to time, and possibly block or inhibit the Wiser hub's ability to connect to our cloud services via your home internet connection.
Could you check the following settings in your router under admin settings (if you don't know what that means or if you're unsure how to access these settings, please contact your ISP and they can either help you do it or remotely do it for you):
- Are both the 2.4GHz network and 5GHz network using the same SSID? If so, please separate them so that their channel names are different (e.g. by putting a 5 at the end of the 5GHz network).
This may not be an option on some routers, if that is the case please check for "compatibility mode".
- What channel is the 2.4GHz network running on? If it is on auto, please change this to a manually selected network between 1-11 - preferably 1, 6 or 11.
Selecting the proper Wi-Fi channel can significantly improve your Wi-Fi coverage and performance. In the 2.4 GHz band, 1, 6, and 11 are the only non-overlapping channels
Adjacent-Channel interference occurs when devices from overlapping channels are trying to talk over each other. Channels that have interference from other devices are considered to be 'crowded'. The time it takes to transmit data is increased and you are left waiting for your Internet request to be made.
- What is your security encryption set as? It should be WPA2-PSK. You should be able to find this in the security settings of your router setup.
