0

Discussion topic: Wifi not working

Reply
This message was authored by: Maroof1

Wifi not working

The internet light and viice light on the hub is orange.. the broadband and service light are not lit green on the other box

Reply

All Replies

This message was authored by: caesarome

Re: Wifi not working

Posted by a Superuser, not a Sky employee. Find out more

@Maroof1 

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start


Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: JimM1

Re: Wifi not working

@Maroof1 Looks like you are on a CF CityFibre connection that has a Fibre Internet issue unless it has all started working again for you!

Reply