Wifi not working

[Elizabeth501]

Hi, it looks like I have an issue with my at home set up or wifi. I am unable to watch any apps such as bbciplayer and itvx. Error code 02100.

[Tom-W19]

Hi @Elizabeth501 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Elizabeth501 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks