Wifi not working

[LaurenC2]

Hiya,

My wifi isn't working. The middle of the 3 green lights on the box is off. I've tried unplugging/replugging several times, to no avail. Sky hub says my broadband isn't working but when I ran the diagnostic and wifi checker it says everything is fine. What do I do now?

[caesarome]

You can either call Sky to report this or if you prefer we can arrange for Sky's messaging team to contact you via here ?

[Tamsin3]

This is the problem. I am having, newly set up, can someone help me please

[Christina27_]

Currently having the same issue.

Phone is showing connected without Internet. 

Ran a diagnostic and Sky is saying everything is ok but i have no Internet.

[LaurenC2]

Thanks! I got an engineer out and it's fixed now. There was a broken wire 168m from my house lol