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Discussion topic: Wifi not working

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This message was authored by: KieranBrain

Message posted on ‎17 Mar 2024 06:43 AM

Wifi not working

It says there is Internet when I do a check through the mysky app but we don't have any WiFi on any device
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎17 Mar 2024 08:30 AM

Re: Wifi not working

Posted by a Superuser, not a Sky employee. Find out more

@KieranBrain check the lights on your hub see https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: KieranBrain

Message posted on ‎17 Mar 2024 08:54 AM

Re: Wifi not working

That just gets me to turn it off/on again because I have an amber light. Then trys to retest but the website crashes on the second test.  So much not further forward

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This message was authored by: Chrisee

Message posted on ‎17 Mar 2024 09:03 AM

Re: Wifi not working

Posted by a Superuser, not a Sky employee. Find out more

@KieranBrain report the issue to Sky by calling them if your Sky Talk line is working use that and dial 150 for s free call. Otherwise follow through the help chain until it shows a hone number starting 03

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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