Wifi not working

[Luke143]

My wifi is not working its saying connected without internet? 

[Chrisee]

@Luke143 check the lights on the hub https://www.sky.com/help/articles/hub-lights-explained-start as thry will tell you if the hub has lost the connection to the exchange. If it has and unless the Service Checker in the My Sky app or website tells you thst Sky are aware of an issue affecting your line callthem to report the issue.

[Daniel0210 · Accepted solution]

@Luke143 
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

Use this link to check to see if there are any broadband issues or outages nearby (even if you’ve already tried it)
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
Note: It doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.