Wifi not staying connected

[Kerryp2]

WiFi keeps cutting out....probably 20 times today. Tried resetting but no change. App says there's an issue but when click on it, it says everything is green 

[cookiemonsteruk]

@Kerryp2 

What colour sky hub do you have, black or white?

[Kerryp2]

It is a black one.

[cookiemonsteruk]

@Kerryp2 

Could you posj the router statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Kerryp2]

The page isn't accepting admin as the username or my WiFi password

[cookiemonsteruk]

@Kerryp2 

Alternate username and password for the horizontal type hub

Username         admin

Password          sky

Or press the reset button on the back of the hub until the lights flash and whichever hub you have use a chrome browser

[Kerryp2]

 

[cookiemonsteruk]

@Kerryp2 

The speed look fine but the hub reset the broadband connection 6 minutes ago

This if happening more than  10 times a day needs reporting to sky

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland