Wifi not reaching

[AmyG95]

We have recently upgraded to wifi max, which gives us a decent connection when close to the router. But in two of our upstairs bedrooms, the signal is so low devices drop off the wifi.

We were told if this happened, we would be sent some pods to place around the house to increase the range of the signal. Please can this be done? Thanks.

[Chrisee]

@AmyG95 you are not talking to Sky by posting in the forum but as you need to speak to them to get a pod sent out as part of the WiFi Max package I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

This page explains the escalation process My Post Has Been Escalated – What Happens Next on Sky Community

[J_ham]

Thanks for escalating this @Chrisee. We’ve sent @AmyG95 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Jillian

[Paul877]

I'm having exactly the same problem can someone contact me please 

[caesarome]

@Paul877 

Do you have Wifi Max on your account ?

[MichaelStreet]

I'm having the same issue, having just moved to Sky. I need some boosters but it seems impossible to find out how to order them. I have upgraded to Max.

[JimM1]

@MichaelStreet For you! Call sky to get!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

[MichaelStreet · Accepted solution]

Finally managed to speak to a person and got a Pod ordered. Thanks!

[JimM1]

@MichaelStreet Your 2nd/3rd is the same way for doing, takes a call to sky and they arrange the Engineer visit to see why ONE is not enough, hopefully the one does it for you, covers all the area needed for the additional MESH wifi, too much WiFi can cause way more problems than it solves, mesh helps but does need to be treated with some care!