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Discussion topic: Wifi not connecting

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This message was authored by: atush

Wifi not connecting

Hello, 

out wifi has not been working aince yesterday. Broadbandh ia showing all the green lights but their is no connectivity we can't connect to any phone

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This message was authored by: caesarome

Re: Wifi not connecting

Posted by a Superuser, not a Sky employee. Find out more

@atush 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: atush

Re: Wifi not connecting

Not able to do that please give us a call

This message was authored by: TimmyBGood

Re: Wifi not connecting

Posted by a Superuser, not a Sky employee. Find out more

@atush 

 

You aren't contacting Sky by posting here: no-one will call you.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: JimM1

Re: Wifi not connecting

@atush On the Forum when you post you are not talking direct to sky, customers like yourself, you want sky then YOU have to call them that's the only way!

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