Wifi not Workimg

[MariaMW]

There are two green lights on the WiFi box: the power and wireless. The internet one isn't coming on. I have done multiple turn off etc and it still won't connect. I have restarted both, unplugged plugs etc and the same thing is happening. 

[JimM1]

@MariaMW About the lights below, and also the service checker, plus diagnostic if you need whhich can be run over mobile.

https://www.sky.com/help/articles/hub-lights-explained-start

https://www.sky.com/servicechecker

https://www.sky.com/help/articles/broadband-diagnostic-start