Wifi no light

[Sandra146]

Hello I have no WiFi connection.

I have green lights on power, and WiFi

Orange for voice 

And no light on Internet. 

Have checked service and says its all ok, have also tried resetting and turning power off and on 

Thank you 

[caesarome · Accepted solution]

@Sandra146 

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Sandra146]

Thank you,  I will ring them