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Discussion topic: Wifi keeps loosing connection.

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This message was authored by: Rachel37448447

Wifi keeps loosing connection.

Took new sky broadband, tv and Sky Glass TV contract out last year.
Internet keeps loosing signal over the course of our contract. We have rung up, troubled shooted online and after following steps eventually it reconnects.
Becoming extremely frustrating as we shouldn't have to spend our evenings troubleshooting and messaging sky because we can't watch TV or work on Macbooks.
Thinking of returning Sky Glass as it doesn't work with or without broadband!
Definitely wouldn’t recommend.

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This message was authored by: cookiemonsteruk

Re: Wifi keeps loosing connection.

Posted by a Superuser, not a Sky employee. Find out more

@Rachel37448447 

 

Can you post your router statistics

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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