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Discussion topic: Wifi keeps going dropping

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This message was authored by: sdmx

Wifi keeps going dropping

For the past couple of days the WiFi keeps dropping  every so often. When this happens, the internet light on the hub is blinking amber. What's going on? Service checker keeps saying everything looks good even when it clearly isn't 

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This message was authored by: caesarome

Re: Wifi keeps going dropping

Posted by a Superuser, not a Sky employee. Find out more

@sdmx 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: sdmx

Re: Wifi keeps going dropping

Thanks for the reply. I've been doing this multiple times and the updated tests say all good while I'm looking at blinking amber light on the hub. It seems the tests aren't reliable. I'll have to get in touch with sky because this is happening at least once every hour

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