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Discussion topic: Wifi keeps droping

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This message was authored by: Lorna82

Wifi keeps droping

WiFi past week keeps dropping 

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This message was authored by: caesarome

Re: Wifi keeps droping

Posted by a Superuser, not a Sky employee. Find out more

@Lorna82 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: Ady82

Re: Wifi keeps droping

I've had the same problem all weekend the WiFi every time I look has dropped out and I'm having to restart it. There's no reason as when I have reconnected and test the broadband it says no problems with it. 

This message was authored by: JimM1

Re: Wifi keeps droping

@Ady82 what do you see when you look at the hub, see the link below!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

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