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Discussion topic: Wifi keeps disconnecting from devices

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Avatar for Mike492
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This message was authored by: Mike492

Message posted on ‎27 Aug 2026 08:23 PM

Wifi keeps disconnecting from devices

For some time now out wifi keeps disconnecting but broadband and WiFi test always says no issues, with a green for good. How do we resolve this issue.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎27 Aug 2026 09:46 PM

Re: Wifi keeps disconnecting from devices

Posted by a Superuser, not a Sky employee. Find out more

@Mike492 

The next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

 

https://www.sky.com/help/articles/hub-lights-explained-start

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