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Discussion topic: Internet seriously lagging

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Avatar for HMack
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This message was authored by: HMack

Message posted on ‎27 Aug 2026 08:50 PM

Internet seriously lagging

Hi, my internet/ phone line needs to be tested: it is saying it is all good but it is seriously lagging and constantly disconnecting. 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎27 Aug 2026 09:43 PM

Re: Internet seriously lagging

Posted by a Superuser, not a Sky employee. Find out more

@HMack 

The next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

 

https://www.sky.com/help/articles/hub-lights-explained-start

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