Wifi issues

[Liamando91]

Good afternoon. I have recently transferred to yourselves from Virgin and was told to take wifi max for connection issues. As expected, my kitchen conservatory and master bedroom do not get any wifi signal and it is almost impossible to use pur devices. I did explain on my initial call that virgin provided me with wifi boosters, but was told I don't need them with Max. It appears i do.

[TimmyBGood]

@Liamando91 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.