Discussion topic: Broadband speed

This message was authored by: NK7890 · ‎04 Jan 2025

Hi,

since the initial set up we have not recieved the speeds we have been guaranteed.

can this be addressed please?
I have averaged speeds of 60mbs- we are meant to be guaranteed above 600 and upto 900.

after initial **bleep** up in installation and now not achieveing speeds. Not happy with service so far.

thanks,

Natalia

This message was authored by: TimmyBGood · ‎04 Jan 2025

@NK7890 wrote:

I have averaged speeds of 60mbs- we are meant to be guaranteed above 600 and upto 900.

The 'guarantee' of anything above 25Mbs only relates to a cabled connection. All WiFi is zero Mbs on the other side of a few walls.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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