Wifi issues AGAIN

[Mac17723]

My WiFi was disconnected for 6 days. It came back yesterday and has since gone again. I've done all the checks and resetting and rebooting. Still my q box doesn't connect to the WiFi. Even though it says both broadband and WiFi are connected I am still unable to connect to the wifi!! I'm so frustrated. I might dump sky and go to EE. 

[Mr+Flibbles+86]

Hi there @Mac17723, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update - Spoken to @Mac17723 and after a few troubleshooting steps, we have got them back online with the mini 🙂