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Discussion topic: Can I keep my analogue phone line if I upgrade to fi re

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Message posted on ‎29 Feb 2024 01:58 PM

Can I keep my analogue phone line if I upgrade to fi re

If I upgrade to full fire broadband can I choose to keep my existing phone line to support care alarms?

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Message posted on ‎29 Feb 2024 02:29 PM

Re: Can I keep my analogue phone line if I upgrade to fi re

Posted by a Superuser, not a Sky employee. Find out more

@GRAHAM6664  If it full Fibre FTTP then no, you can't keep a seperatre analogue phone line.  You should be aware analogue lines are being discontinued so your care alarm provider needs to be making plans to upgrade their services to work off Fibre or Mobile connections.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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Message posted on ‎29 Feb 2024 02:30 PM

Re: Can I keep my analogue phone line if I upgrade to fi re

Posted by a Superuser, not a Sky employee. Find out more

@GRAHAM6664  

Depends what type of connect the care alarm needs.

When moving to FTTP you'll be provisioned with a phone through the router over VOIP, your existing copper cabling will no longer function. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Message posted on ‎29 Feb 2024 03:28 PM - last edited: ‎29 Feb 2024 03:29 PM

Re: Can I keep my analogue phone line if I upgrade to fi re

Posted by a Superuser, not a Sky employee. Find out more
@GRAHAM6664 wrote:

If I upgrade to full fire broadband can I choose to keep my existing phone line to support care alarms?

Basically no: since September 2023 all ISP upgrades and switches are now subject to stop-sell of PSTN service.

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