Wifi issue

[Florentina06]

The wifi in its self is working fine. However the ring doorbell is showing an offline issue even though it was wroking before and its definitely connected to the wifi. Our printer is also not working and not connected to the wifi even though it was working fine before. How do we solve this? 

[Chrisee]

@Florentina06 if you haven't already reboot the Sky hub and tge problem devices  as that can sort glitches. Ring doorbells can have issues with marginal WiFi. Using the Ring app find the doorbell in the devices menu and open the device health tab which shows the strength iof the WiFi signal which should be green to work properly.

[pgraham]

exact same, don't bother with customer services though, they basically read off all the steps that are on the sky website