Wifi issue

[Sharonk65]

All lights are on but Sky Q and other devices are not connecting. Broadband is getting to the hub. Tried on and off again, and resetting with WPS button so think it is fubar as it has been several days now. How can I call sky, I need a new router I think, it is 6 years old 

[LJB-C]

Hi there @Sharonk65, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141