Unsuccesful connection

[Janey01]

I've gone through all tests several times but TV still not connected to Internet. Nothing visible on "Apps" on TV. 3 x green lights on box. Getting nowhere after 2hrs spent going through all instructions! HELP!

[LJB-C]

Hi there @Janey01, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141