Wifi isn’t connecting

[Mw19]

Hi my wifi was meant to be working last monday.  And for some reason is not connecting. We've tried different ways of plugging the cables in but the internet sign is flashing orange. Can you please address this issue asap I will send picture of the socket we have at home. And if you can reassure me which cable needs to be in each socket. Thanks a lot 

 

[Chrisee]

@Mw19 as you will need Sky's help in sorting this I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Mw19 an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Mw19 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Susanneoreilly]

Done this need an engener ouy