Wifi is down. 2 green 2 orange lights

[Matt278]

Test says working but the box has 2 green and 2 orange lights. Have already reset the WiFi router

[caesarome]

@Matt278 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Toni891]

Mine is the same. Randomly stopped working this evening. Lights go green amber green amber. Have reset, run tests. All says okay, but still not working 

[Matt278]

My test has now updated to a fault in my area and could take 2 days to fix. Perfect with a 5 year old

[Toni891]

Oh no! Home with 6 kids here, and it's half term! It's going to be fun 🤣 good luck!