After 2 decades of reasonable service from SKY, I am disgusted.
A month ago, I agreed to sign up to a broadband package - I was promised activation and hub weeks ago. As nothing arrived, I phoned and was assured it was on its way. A week later, I called and the advisor said it must have been lost and would send another. A week later and this one hadn't arrived. Many calls later, one advisor (after an hour) discovered that you had a fault on your system which would not allow the hub to be delivered. She said she would speak to the 'back office' to sort it and promised a call back at 3pm on Sat 28th. No call arrived.
On 29th I called and explained it all again and the advisor promised a call back between 3pm and 4-30 pm that afternoon. He (Boris) was so concerned that he said he would personally keep close to it and would call me. As expected, I still have had no call.
One advisor said the 'back office' was still 'looking into it' and that they may have to cancel that order and I !!! would have to call and place a new order.
When my current provider disconnects tomorrow, not only will I have no internet, I will have no phone as there is no signal here.
When I 'signed up' a month ago, you inundated me with documents to agree to. SKY has not fulfilled its side of the bargain so unless you have it all sorted by tomorrow, I assume you will not be able to provide services, you have broken the contract and you will not take my money.
An apology would be nice - if you actually meant it - and of course compensation, but all I really want is for you to do your job.
I will fill in the next box re contact details - I would have preferred a phone call [removed] but it seems I will no longer have a a wifi option for calls and no 4G/5G available. Emails and texts will have to do and I will walk a mile into a village in the hope of getting messages.
Moderator note: removed mobile number
