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Discussion topic: Wifi/internet

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This message was authored by: Ellie1710

Message posted on ‎25 Jul 2026 05:05 PM

Wifi/internet

My tv & phones internet keeps dropping out despite restarting everything and the service checker says everythings fine 

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This message was authored by: caesarome

Message posted on ‎25 Jul 2026 05:17 PM

Re: Wifi/internet

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@Ellie1710 

Do they have a good wifi signal ?

Is the TV near the broadband hub ?

When it happens do any light flash on the hub ?

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This message was authored by: Ellie1710

Message posted on ‎25 Jul 2026 05:33 PM

Re: Wifi/internet

Hub is next to box. Service checker showed good wifi. No lights flashing 

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This message was authored by: caesarome

Message posted on ‎25 Jul 2026 07:38 PM

Re: Wifi/internet

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

@Ellie1710 

Is the TV near the broadband hub ?

Have you tried a reboot of the broadband hub, perhaps leave it off for 10 minutes or so ?

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