Wifi has been down for nearly a week

[RobertJ02]

I have reported the issue on x (twitter) to the Sky Help Team who basically told me to check if it was down in my area which it is, but its been down nearly a week and it only seems to be my address as no one else has an issue.

I cant find help anywhere. Can anyone here help?

[Daniel0210]

@RobertJ02 

To make sure Sky know (so they can pass the fault to Openreach) I suggest giving them a call. 

This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[RobertJ02]

I have tried calling them, just an automated message saying they are aware of an issue in my area, press 1 to recieve a text when its fixed.

so i couldnt really report it?

[Chrisee]

@RobertJ02 to ensure that the issue is properly recorded so you get compensation paid I have escalated your post to a Sky team who will invitecyou onto a chat session through the forum where a chat icon will be added.

It is unlikely tey can tell you when the fault will be fixed  as Openreach probably don't know themselves and almost certainly have not told Sky if they do. There will be a lot of faults currently in areas which had the recent deluge so systems are very busy.

[GSTEIN]

Which area are you in?

[Greenfingers001]

Thanks for escalating this. We’ve sent @RobertJ02 an invite to chat.