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Discussion topic: Wifi drops out

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This message was authored by reelspike This message was authored by: reelspike

Wifi drops out

Hi,

 

We have Sky fibre with the new black hub box.  

 

Since going live with Sky, every month or so,

 our Wifi drops out completely - however, the LEDs on the front of the hub (including WiFi) are all green, except for the Voice one which goes amber. 

To resolve this, and get our wifi back, we have to reboot the hub by unplugging and plugging back in. 

Does anyone else have this issue? And does anyone have a solution?

 

I'm puzzled as to why our WiFi cuts out when the light is still green.  My only thought is that we do not have a phone plugged into the hub - hence maybe why the Voice light goes Amber, but I'm struggling to see how that would cut the WiFi out!

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This message was authored by mae-3 This message was authored by: mae-3

Re: Wifi drops out

@reelspike 

 

Can you post the router stats when this happens before rebooting the Sky Hub, there are instructions at the top of the forum in this area that explains how to post those stats when it happens again.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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