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Discussion topic: Wifi dropping out

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This message was authored by: RWilson1

Wifi dropping out

WiFi continuously drops in and out, even though every check I do says there is not a problem. Mobile phones reconnect automatically but TV does not. Phones using lots of data due to this issue. Over the last 3 weeks we have been having trouble reconnecting the TV to the router. Pressing the wps button on the router, as instructed to on the TV, does nothing except sometimes turn off the router. Today I have not been able to connect the TV at all. We are paying Sky for Netflix, Disney plus, sky sports and sky cinema. Very disappointed that we are unable to stream any of our services.  Please resolve ASAP. Do we need a new router?

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This message was authored by: caesarome

Re: Wifi dropping out

Posted by a Superuser, not a Sky employee. Find out more

@RWilson1 wrote:

Please resolve ASAP. Do we need a new router?


We are customers here so can't fix this so the next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

 

https://www.sky.com/help/articles/hub-lights-explained-start

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