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Discussion topic: Wifi dropping out since having glass tv

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This message was authored by: tinaabigail

Message posted on ‎20 Jun 2024 05:20 PM

Wifi dropping out since having glass tv

Since having glass TV my wifi keeps dropping out. The green lights on the box are lit up as everything is ok. It either eventually comes back on or we have to switch off at the wall.

 

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This message was authored by: GD1

Message posted on ‎20 Jun 2024 05:25 PM

Re: Wifi dropping out since having glass tv

Posted by a Superuser, not a Sky employee. Find out more

@tinaabigail  If this just happens with the Glass TV it would suggest a poor wifi signal, if you previously had Sky Q then you've lost the mesh the Q box & mini's provided.

 

If the TV is near the huib try using ethernt between the TV & Hub instead.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: tinaabigail

Message posted on ‎20 Jun 2024 05:31 PM

Re: Wifi dropping out since having glass tv

Thankyou. There us an ethernet already connected. Our mobiles lose connection and the mini boxes too. Before we had sky glass everything was all ok.

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This message was authored by: GD1

Message posted on ‎20 Jun 2024 05:33 PM

Re: Wifi dropping out since having glass tv

Posted by a Superuser, not a Sky employee. Find out more

@tinaabigail  Did you have Sky Q?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: tinaabigail

Message posted on ‎20 Jun 2024 05:53 PM

Re: Wifi dropping out since having glass tv

Yes I had sky q before.

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This message was authored by: Chrisee

Message posted on ‎20 Jun 2024 06:27 PM

Re: Wifi dropping out since having glass tv

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@tinaabigail the Sky Q boxes acted as WiFi hot spots which you have now lost somitvsounds like they need replacing you can buy your own as I did or pay for Sky's Wifi Max bundle at £7.50 a month which can have up to 3 extenders.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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