0

Discussion topic: Wifi dropping during rhe night

Reply
This message was authored by: Nata5ha

Wifi dropping during rhe night

Brought a video doorbell 2 days ago. Works fine during the day. But between 1am

roughly and when until morning it shows on phone for the doorbell no wifi.  
when i get ip at 7am its woeking again this is last 2 days. When i check sky says very good sevice. Dont think its tye doorbell as working fully until night time.  
whats happening to sky wifi? Anyone else. Having rhis problem or do you think it is the doorbell? 

Reply

All Replies

This message was authored by: caesarome

Re: Wifi dropping during rhe night

Posted by a Superuser, not a Sky employee. Find out more

During the night it might be that there is maintenance taking place somewhere that is affecting your connection.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Highlinder

Re: Wifi dropping during rhe night

Posted by a Superuser, not a Sky employee. Find out more

@Nata5ha  Do you have Sky Q?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by: WillDuff

Re: Wifi dropping during rhe night

Did you resolve this? Having the exact same with baby monitor! 

This message was authored by: Chrisee

Re: Wifi dropping during rhe night

Posted by a Superuser, not a Sky employee. Find out more

@WillDuff the most common cause of loss or wifi every night is where the customer has Q tv boxes as in their default settings their wifi hootspots switch off from 2.30 to 5.45am changing their standby setting from eco to active or none stops this.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Daniel0210

Re: Wifi dropping during rhe night

Posted by a Superuser, not a Sky employee. Find out more

@WillDuff 

I've already replied to your other post asking the same.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: WillDuff

Re: Wifi dropping during rhe night

Thanks both and for anyone else searching forum this is the instructions on how to turn it off.. much appreciated! 
https://www.sky.com/help/articles/using-the-standby-settings

Reply