Discussion topic: Wifi dropp
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Message posted on 08 Apr 2025 08:09 PM
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Wifi dropp
For the last week my wifi connection to devices is continually dropping (including sky mini boxes). Wired connections to the router (black 4.2) work without issue. Have tried Sky support via the normal channels but struggling to get any traction. They have sent me a replacement router but that has not resolved the issue. I need an engineer visit to hopefully move this to a resolution but keep on being fobbed off with texts asking me to try things or telling me my issue is resolved.
Any ideas on how to get a Sky engineer to come out and carry an actual assessment of the problem? Have been a Sky broadband user for a number of users and until then last couple of weeks been reasonably happy with the service.
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All Replies
Message posted on 09 Apr 2025 11:01 AM
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Re: Wifi dropp
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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