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Discussion topic: Wifi down

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This message was authored by: plisat58

Wifi down

Anybody else's wifi gone down 

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This message was authored by: F28

Re: Wifi down

Yep mine too

This message was authored by: Dmstacey76

Re: Wifi down

And mine! It says on the app that everything is ok and we're connected but none of our devices are connecting. 

This message was authored by: zevo

Re: Wifi down

Mine is doing this too, but I can connect and it says "no internet connection". Yet sky says everything is good 

This message was authored by: Philly04

Re: Wifi down

Yep, here too

This message was authored by: gingerlottie25

Re: Wifi down

Yeah same here, I've just ran a speed test to my firestick......1.7.bps. Nothing is working this is unreal.
This message was authored by: Philly04

Re: Wifi down

Its been out for hours now

This message was authored by: Daniel0210

Re: Wifi down

Posted by a Superuser, not a Sky employee. Find out more

All,


When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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